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Username = The name you ordered with.
If you have any accented characters, like an accented "e" in your name, it becomes a standard "e".
If the name you gave in your ordering e-mail doesn't work, check the name you used to pay through paypal and try that, if it's different.
If you still can't use it, contact the people you ordered from and tell them that. Make sure you use the same email that you ordered with, and attach the email you used to begin the ordering process.
Good luck.
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